WHAT ABOUT CANCELLATIONS? Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy and will be subject to a deduction of roundtrip shipping and handling from your refund.Yes, many customers choose to use their own carriers, especially those located near north Texas.
Will you move a piece of furniture within my home? Yes, Mr. Mover provides a service to move a piece within your existing home or while we are moving your household, we are also able to move a piece of furniture to another room for an extra charge depending on your specific needs.Yes, many customers choose to use their own carriers, especially those located near north Texas. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Landing for the shipment, and to arrange payment for the carriers. Once the customer's carrier has signed for the items, Max Furniture holds no responsibility for any items shipped and/or any damages incurred while shipping.
How is your home furniture finished? The finishing process on our home furniture is one of the more important stages of our production process and we aim to minimize the use of harmful products. The furniture is first sanded by hand, then the stain color which you select is applied. Once dry, two sealing coats of shellac (French polish) are applied with sanding between applications. Finally, a wax formula (which is a composition of natural beeswax and hard carnauba wax) is rubbed onto all surfaces and polished.While we strive to ensure that the products sold are of the highest quality, occasionally goods are delivered damaged. Simply inform us in writing, either by email (to ) or post within 7 days of receipt. Typically the resolution is one of the following: Cancellation of part or all of the order.
What if my order is damaged when I receive it? While we strive to ensure that the products sold are of the highest quality, occasionally goods are delivered damaged. Simply inform us in writing, either by email (to ) or post within 7 days of receipt. Typically the resolution is one of the following: Cancellation of part or all of the order. In this case you must retain all parts and packaging and make the goods available for collection in the state they were delivered.No, you do not. Fed Ex Ground or Freight will contact you should they be unable to deliver without your signature or presence.
CAN I USE MY OWN CARRIER? Yes, many customers choose to use their own carriers, especially those located near north Texas. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Landing for the shipment, and to arrange payment for the carriers. Once the customer's carrier has signed for the items, Max Furniture holds no responsibility for any items shipped and/or any damages incurred while shipping.Yes, but only within our normal delivery zones. Currently, we do not offer out of state deliveries with the exception of our normal delivery zones.
Do you offer a money back guarantee? YES. If you don't like the product for any reason, simply notify us in writing within 7 days of receipt either by email (to ) or write to us. As long as the order is returned in the same condition it was delivered in it's original and unused condition and in its original packaging and we will refund the full purchase price. If you wish us to collect the goods you will be charged the direct cost of collection.YES. If you don't like the product for any reason, simply notify us in writing within 7 days of receipt either by email (to ) or write to us. As long as the order is returned in the same condition it was delivered in it's original and unused condition and in its original packaging and we will refund the full purchase price.
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