Maybe you're dissatisfied with your new car, or maybe with the dealership that sold it to you. Whatever it is, you're left unhappy with your recent experience buying a car, and feel like the customer service you received was below par. Yet despite your efforts, you can't seem to make your voice heard and get your problems resolved. Here's how to get the best service possible from your local car dealership.
The first place to start looking for a solution is at your local car dealership. They're the ones in the best position to take care of your problem, and the ones most motivated to do so. Local dealerships know that providing good service and creating trust is the best way to create a lifelong customer. Statistics have shown what car dealers and manufacturers know from experience, which is that providing excellent service and solving customer problems achieves what advertising only tries for, which is to create a satisfied and faithful customer.
Your local dealer is far more likely to help you if they believe this transaction will benefit them. This is especially true where there is a cost to the dealership involved in solving your problem. If they're investing money in keeping you happy, they want to know there's a reasonable chance they'll earn that money back later through your repeat business. The best way to prove you'll be a good customer later on is to prove that you're a good customer right now.
You can show the dealership you're a good customer by being nice to the dealer's employees. While it might make you feel better to yell or be rude, nothing will hurt your cause more than a group of employees at the dealership that hate you. If you want to get what you want, give them a reason to like you and want to help you. "Kill em' with kindness" and you will prove you're a customer worth saving.
Working with the dealership's General Manager (GM) is another excellent way to get your problem resolved. GMs are professionals in keeping the customer happy, and can get almost anything done for you in the name of customer service. They have the power to get a senior executive on the phone and aware of your complaint at any time, and have the full backing of the manufacturer. Talking with the GM will get you far in resolving your problem - make sure you ask to speak with one!
If for some reason your GM is unable to help, try the manufacturer's customer service hotline, the number for which can be found in the owner's manual. You may also want to call the manufacturer's regional office. They will probably simply refer you to the service hotline, but there is a chance you could speak with a regional executive. Keep coming back to the manufacturer and dealership, and you'll get your problem solved.
In sum, your local dealer is the best place to start if you're trying to resolve a customer service complaint. Be courteous and polite always, and give people a reason to want to help you. Remember to speak with the general manager, and if that doesn't work, keep calling the manufacturer's national hotline and regional office. Persistence pays off when you're looking for great customer service!
About the Author:
Author Jason Lancaster, an auto industry veteran, created AccurateAutoAdvice.com. You'll find accurate auto advice and car buying tips.
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